As account manager, Ben is responsible for growing and maintaining business in assigned law firms and corporations, mainly focusing on our Patent and Trademark Search Services. With a strong background in interpersonal communication, he provides excellent customer service to new and existing clients. He serves as the first point of contact for all services, including Patent and Trademark Searching, Monitoring Services and Managed Docketing. Ben fields all client questions, concerns, and project intake for assigned law firms and corporations, overseeing all matters from open to close, communicating client requests between departments, and monitoring all client issues.
Before becoming an account manager, Ben was a client operations analyst for Cardinal, gaining docketing experience in the process. His background also includes fundraising for Teen Living Programs, a non-profit organization providing shelter and education to homeless youths in Chicago. Ben was instrumental in raising hundreds of thousands of dollars for the program by co-chairing the charity auction and dinner.
Ben received his B.A. in English from The Ohio State University and paralegal training at Roosevelt University.
The Ohio State University